Our Service
Pre-service:
1. We will test and adjust before we send the machine, make sure it can be used with confidence after receiving it.
2. We accept the customized model.
After-service:
1). The equipment guarantee period is one year, During guarantee period, the seller will provide maintenance free service.(Except the breakdown and destroy caused by person and force majeure)
2). After receiving the inquiry for repairing the engineer of sell party will solve by phone and email, if necessary the engineer will go to solve the problem on the spot, the buyer should pay daily salary $100, also pay technical visa cost, round trip tickets, rooms and meals.
3). During the quality guarantee period, if it is the quality problem (except easily damaged parts), the cost for maintenance and replace will be borne by sellers.
4). During guarantee period, the seller will provide service of with compensation as follows:
(1)The damage caused by person and force majeure;
(2)The damage caused by improper operating;
(3)The damage caused by reforming, decomposing assembling.
5). Paid service will be provided for the long term after guarantee period.
FAQ
Q: When can I get the price?
A: We usually quote within 24 hours after we get your inquiry.If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.
Q: I don't know how to use the oil press machine.
A: Don't worry, we will send you Manual for oil press machine. We also provide the operation videos of oil press machine.
Q: Can you guarantee your quality?
A: Of course. We are the manufacture factory. Best quality is our principle all the time.
Q: Do you offer customized service?
A: Yes, we could offer customized service.
Q: What is your terms of payment ?
A: Payment<=1000USD, 50% in advance. Payment>=1000USD, 50% T/T in advance ,balance before shippment
